Return & Refund Policy

At CloudGoats, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the terms under which you may return products and request refunds.

1. Eligibility for Returns

Products can be returned within 7 days of delivery, provided they are unused, undamaged, and in original packaging.

2. Non-Returnable Items

Certain items such as perishable goods (e.g., goat feed, supplements), customized products, and items marked “non-returnable” cannot be returned.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@cloudgoats.com with proof (photo/video) for a quick resolution.

6. Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After dispatch, the return process applies.

7. Contact Us

If you have questions about our Return & Refund Policy, please contact our customer support at support@cloudgoats.com.